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Sr. Executive - Teacher Ops
Experience: 3-5 years | Location: Mumbai
Full Time
Salary:
Job Overview
  • Building strong relationships with teachers that will be sustainable in the longer run.
  • Managing a group of 150 skilled teachers & aligning them to the expectations of the ecosystem.
  • Identifying, analyzing, and initiating the escalation process in for Artium Academy based on the escalation criteria.
  • Manage teacher escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled.
  • Ensure customer escalations are resolved within agreed upon timelines, process change ideas are implemented, and Influence others towards action and change.
  • Address operational issues and concerns in a timely fashion.
  • Managing Teacher Calender & slot effectively so that the customer experience is intact.
  • Evaluate & Priortise feature enhancements & product backing while balancing the needs of teachers, internal stakeholders & partners.
  • Strive to develop collaborative & constructive relationships
  • With internal & external stake-holders.
  • Evaluate current operational strategies and recommend improvements.
  • Generate operational reports for management as needed.
You should have
  • Excellent Team player who is naturally curious about navigating a startup setting, flexible & comfortable with ambiguity
  • Drive to think beyond the obvious, solve problems & deliver solutions.
  • Tenacious in the face of challenges & responsible for the impossible.
  • Ability to priortize, assess competing priorities & narrow your focus.
  • Willingness to roll up the sleeves & get the job done
  • Ability to display empathy towards a diverse set of stakeholders & strive to walk in their shoes.